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Please read these Terms and Conditions ("Agreement") carefully before accessing or using the online Pelican Studio site to purchase products and services. This Agreement sets forth the legally binding terms and conditions for purchasing products and services from Pelican Studio ("Pelican Studio," "we," or "us"). By accessing or using our site you agree to be bound by this Agreement.
1. Services and Scope of Work:
1.1 The Pelican Studio specializes in creating customized products based on customers' selections from our catalog. Customers have the option to personalize and customize their chosen products at an additional cost.
1.2 The customization process includes consultation, design, and approval, as described in the product description. The cost for customization is clearly stated and agreed upon before initiating the work.
2. Ordering Process:
2.1 Customers must select their desired product from our catalog and indicate any customization options, if applicable.
2.2 Pelican Studio will provide an estimated price quote and delivery timeline based on the selected product and customization requirements. This estimate is subject to change upon further consultation with the customer.
2.3 Once the customer approves the estimate, they may be required to make a non-refundable deposit as agreed upon with the Pelican Studio to initiate the customization process.
3. Intellectual Property:
3.1 Pelican Studio retains all rights, ownership, and intellectual property rights to the customized products created, including any designs, sketches, or modifications made for the customization process.
3.2 Customers shall not reproduce, distribute, display, modify, or create derivative works from the customized products without obtaining explicit written permission from the Pelican Studio.
4. Delivery:
4.1 Pelican Studio will make reasonable efforts to deliver the customized product within the agreed-upon timeframe. However, delays may occur due to unforeseen circumstances, such as production issues, shipping delays, or customization complexities.
4.2 The customer shall be responsible for providing accurate shipping information. Pelican Studio will not be held liable for delays or damages caused by incorrect or incomplete shipping details provided by the customer.
4.3 Pelican Studio will package the customized product securely for shipping to minimize the risk of damage during transit.
5. Payment:
5.1 The customer agrees to pay the Pelican Studio the agreed-upon price for the selected product and any additional cost for customization, as described in the product description and estimate.
5.2 The customer may be required to make a non-refundable deposit as specified by Pelican Studio before initiating the customization process. The remaining balance is due upon completion of the customization and before the product's shipment.
5.3 All payments shall be made in the currency agreed upon by the customer and Pelican Studio. The customer shall bear any additional fees associated with currency conversion or international transactions.
6. Cancellation and Refunds:
6.1 The customer may cancel their order within 24 hours of making the initial deposit. After this period, the deposit becomes non-refundable.
6.2 In the event of cancellation by Pelican Studio due to unforeseen circumstances or inability to complete the requested customization, the customer will be refunded the full deposit amount.
6.3 Once the customization process is completed, no cancellations or refunds will be provided.
7. Limitation of Liability:
7.1 Pelican Studio shall not be held liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use the customized product or Pelican Studio's services.
7.2 Pelican Studio's liability, if any, shall not exceed the total amount paid by the customer for the selected product and customization.
8. Governing Law:
8.1 This Agreement shall be governed and construed in accordance with the laws of [Jurisdiction]. Any legal disputes or claims arising out
Return and Refund Policy - Customized Products
Please read our Return and Refund Policy ("Policy") carefully before making a purchase from our online store. This Policy sets forth the terms and conditions for returning and refunding customized products purchased from Pelican Studio ("Online Store," "we," or "us"). By making a purchase, you agree to be bound by this Policy.
1. Customized Products:
1.1 Our online store specializes in producing and selling customized products based on customer specifications. These products are tailored to individual preferences, including personalized designs, colors, sizes, or other requested modifications.
1.2 Due to the unique nature of customized products, they are generally not eligible for return or refund unless specific circumstances outlined in this Policy are met.
2. Return Eligibility:
2.1 We accept returns for customized products only under the following conditions:
a. The product received is defective, damaged, or significantly deviates from the agreed-upon customization specifications.
b. The customization was inaccurately implemented by our production team, resulting in a substantial discrepancy between the requested and delivered customization.
3. Return Process:
3.1 To initiate a return, you must contact our customer support team within [X] days of receiving the customized product. Provide detailed information and evidence, such as photographs, clearly demonstrating the defect, damage, or discrepancy in the customization.
3.2 Our customer support team will review your request and may require additional information or evidence to assess the eligibility for return.
3.3 If your return request is approved, we will provide you with instructions on how to return the product. The product must be returned in its original packaging, including any accompanying accessories, within [X] days of receiving return approval.
4. Refund Options:
4.1 Upon receiving the returned product and confirming its eligibility for a refund, we will proceed with the refund process.
4.2 Refunds for eligible returns may be provided in one of the following ways, at our discretion:
a. Replacement: We may offer to produce and deliver a new customized product that meets the originally requested specifications.
b. Store Credit: We may issue store credit for the value of the returned product, which can be used towards a future purchase from our online store.
c. Refund: If a replacement or store credit is not feasible, we will refund the original purchase amount to the original payment method used for the transaction.
5. Non-Returnable Items:
5.1 Certain customized products may be excluded from our return policy due to their nature or the level of customization involved. Such exclusions will be clearly indicated on the product page or during the ordering process.
5.2 Non-returnable items may include, but are not limited to:
a. Products with personalized names, initials, or monograms.
b. Products featuring highly intricate or unique custom designs.
c. Customized products created based on customer-provided artwork or specifications that may result in variations or limitations.
6. Shipping Costs:
6.1 If a return is approved due to defects, damage, or substantial customization discrepancies, we will bear the cost of return shipping.
6.2 In cases where a return is requested for reasons other than defects, damage, or substantial customization discrepancies, the customer will be responsible for the return shipping costs.
7. Limitation of Liability:
7.1 Our liability for refunds or replacements is limited to the original purchase price of the customized product.
7.2 We shall not be held liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use the customized product or our services.
8. Governing Law:
8.1 This Policy shall be governed and construed in accordance with the laws of Florida.
Pelican Studio
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